Conditions

The following conditions must be met:

1. Item(s) must be returned or exchanged within 30 days of delivery.
2. Due to hygiene reasons, item(s) must be in their original condition, unworn, unsoiled, unwashed and in their original packaging. If this is not the case, the item(s) will not be accepted.
3. All exchanges are final and cannot be returned for a refund or further exchange.
4. Items marked 'Final sale' or 'Sale' cannot be returned, refund or exchanged, unless deemed faulty.
5. Returns or Exchanges will not be accepted on Wholesale or Corporate orders.
   
   

How to Return or Exchange:

1. Please contact us and notify us of your order number and intended return or exchange. 
2. We will provide you with a returns & exchange form to fill out. This will enable us to process your request promptly.  
3. You will need to send us the item(s) and the completed returns & exchange form.
4. We recommend sending your return or exchange using a recorded service and holding onto your tracking number. Lovalin cannot be held responsible for items lost in transit. 
5. Lovalin does not cover the cost of return postage, or insurance, for your refund or exchange request. Lovalin cannot be held liable for garments that are lost or damaged in the return process. 
6. The cost to send your new item in an exchange will be covered by Lovalin.